• The friendly staff at BIG4 Beacon Resort Queenscliff
  • Exterior of two bedroom villa accommodation at BIG4 Beacon Resort in Queenscliff
  • Children playing together at BIG4 Beacon Resort Queenscliff

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Booking Conditions

The following information and conditions are applicable in general for bookings made with BIG4 Beacon Resort, Queenscliff. Please contact Guest Relations directly on 03 5258 1133 or book@beaconresort.com.au to discuss specific details about existing or potential reservations.

  • Additional person rates apply for guests 2 years and over, unless otherwise indicated. Infants under 2 years of age stay free.
  • All accommodation and facilities are non-smoking.
  • Arrival/Departure Times:
    • Accommodation - Check in from 2pm; Check out by 10am;
    • Caravan/Camping Sites - Check in from 12pm; Check out by 11am.
    • Early arrival/extended check out may be arranged with prior notice; subject to availability. (Fee may apply.)
    • Where your expected arrival time is after 7.00pm, please contact Guest Relations. 
  • Bath towels and bedding, including sheets, blankets/doonas, pillows and pillow cases, are provided to all accommodation beds. Additional towels are available on request for use in the pool. A linen hire service is available for caravan/camping sites. 
  • BIG4 Membership must be valid at the time of arrival to receive discount where applicable
  • Bunk beds: “Warning – due to the statistical chance of significant injury children under the age of 9 years are not permitted to use the top bunk; children must not play on top bunk.” (Australian Standards AS/NZS 4220:2003)
  • Bicycles, scooters, skateboards, skates and rollerblades are welcome to be ridden within the park. Safety equipment must be worn and children must be under direct parental supervision at all times. Local and Government road traffic rules and safety provisions apply. Riders/guardians must also abide by further park rules and conditions whilst riding within the park boundaries. Refer to Park Service Directory on arrival.
  • BBQs: Gas/electric hot plate BBQs are provided in the resort grounds for all guests use. Some accommodation have BBQs provided for private use - please check inclusions for details. Personal gas/electric BBQs are welcome and must be used in accordance with CFA Regulations. Charcoal/wood-fired BBQs/pits are not permitted.
  • Cancellation Policy:
    • School holidays, long weekends, public holidays and local special events - cancellation must be notified at least 30 days prior to your scheduled arrival for a full refund.
    • All other times – cancellation must be notified prior to 9am on the day of scheduled arrival.
    • Cancellations notified outside of these times will receive a refund once the booking has been relet in its entirety. Failure to advise of your cancellation, or if you do not arrive by 10am on the day after your scheduled arrival date, may result in your booking being cancelled without any refund to you. Any changes to your reservation are subject to availability.
    • Some rates or packages may not be changed and/or cancelled and will be advised in the individual conditions at the time of booking and on your confirmation.
  • Children 15 years and under remain the responsibility of parents/guardians and must be supervised throughout the resort, including in the amenities. Guests 17 years and under are to be accompanied by a parent/guardian. Additional overnight fees apply for guests 2 years and over, unless otherwise indicated.
  • Cots, highchairs, hair dryers and disabled aids are available at no additional charge. Special requests are subject to availability at the time of request.
  • CoutaKidz Activity Program is available free to registered overnight guests and is suitable for pre-school aged children and older. Our CoutaKidz Crew provide assistance with the activities, however children remain the responsibility of parents/guardians and children are free to come and go at their leisure. We ask you remain in the resort and contactable for the duration of the activity. Children under 4 years of age are welcome, however must be accompanied by a parent/guardian. Please ensure you register for CoutaKidz Activities prior to 7pm the day prior to avoid disappointment. During busy times, multiple sessions will be added. BIG4 Beacon Resort reserves the right to cancel and/or change the activites without notice, at any time.
  • Fitness Studio/Gym access is available free to registered overnight guests aged 16 years and over. A Registration Form must be completed and a refundable deposit for the access pass will be charged to your room/site account and voided on return of the pass. If the pass is damaged, lost or not returned, no refund will be provided.
  • Guests agree all information they provide for their booking is true and correct.
  • Occupancy Limits:
    • Accommodation - Up to the maximum occupancy as specified. (Refer to the advertised accommodation descriptions for further details, or contact Guest Relations.)
    • Caravan/Camping Sites - Up to 8 people, (maximum 4 adults) per site. Caravan/annexe (1) OR Tent(s) with a maximum floor space of 30 x 20ft (excluding veranda) may occupy no more than 2/3rds of your allocated site area. Drive through sites may have a gazebo or tent in addition to the primary caravan/annex (to a maximum of 2.4 x 2.4mt).  In consideration of guests following onto the site, please relocate additional tents every three days. Parking:
    • Each cabin/site has allocated car parking for one vehicle. Limited in-house parking is available in designated visitors’ car park areas for additional registered vehicles/boats (maximum of 2 vehicle passes per site) – passes are available at reception. Free vehicle parking is also available along the resort's external boundaries.
  • Payments on arrival may be made by valid Gift Voucher, Cash, VISA, MasterCard or EFTPOS. Accounts may also be settled 7 days prior to arrival via BPAY®, Cheque or Australia Post Money Order or by prior arrangement if less than 7 days. Company accounts are also welcome by prior arrangement.
  • Pet Free Park -"For the comfort of our guests, BIG4 Beacon Resort has a strict no dog policy, with the exception of medically required guide, companion, hearing or disability dogs".
  • Pilates & Yoga Classes are provided free of charge for overnight registered guests. Bookings are not essential but recommended to avoid disappointment. Floor mats are provided. Day visitors are welcome to attend - fee applies. BIG4 Beacon Resort reserves the right to cancel or amend the timetable at any time, with out notice.
  • Photo ID and a valid credit card may be requested on arrival.
  • Rates and minimum booking periods are subject to change without notice. The rate and minimum stay advised on making your reservation is guaranteed provided confirmation is received as requested.
  • Room Servicing: All accommodation is serviced weekly for stays of 8 nights or longer. Daily servicing is available on request, (fee applies). 
  • Security: BIG4 Beacon Resort is family orientated and, with this in mind, respectful behaviour and moderate noise levels are encouraged at all times to ensure enjoyment for all guests; an 11pm noise curfew is also in place. Disregard of the curfew may result in offenders being ejected from the property. It is recommended that all personal belongings are locked up and secure over night or whilst your site/unit is unoccupied. For 24 hour assistance, please use the intercom located at the reception door or phone the afterhours emergency contact number 03 5258 1133.
  • Site Allocations: All bookings are pre-allocated according to the best availability, however site locations/numbers may change without notice at the discretion of management. Specific requests will be met wherever possible, however may not be guaranteed on every occasion. Please ensure you discuss your personal situation direct with our team when making your booking and we will do our very best to meet your requirements. (Note - "Site" refers to villas, apartments,, rooms, cabins, powered sites and evergreen camping sites.)
  • Visitors: All visitors must be registered at reception prior to or on arrival.
    • Day Visitors are welcome until 10pm. No fee applies, however use of resort facilities and activities are not permitted due to insurance purposes.
    • Overnight Visitors. Fee applies for additional overnight guests 2yrs & over, and includes cover for full access to all resort facilities and activities.

® Registered to BPAY Pty Ltd ABN 69 079 137 518

Reception hours: 24 hour reception  Reservations: 8.00am until 7.00pm daily. Phone: 03 5258 1133. Email: book@beaconresort.com.au