• Exterior of two bedroom villa accommodation at BIG4 Beacon Resort in Queenscliff
  • Children playing together at BIG4 Beacon Resort Queenscliff

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Booking Conditions

BIG4 Beacon Resort - General Booking Terms & Conditions 

The following information and conditions are applicable in general for bookings made with BIG4 Beacon Resort, Queenscliff. Please contact Guest Relations directly on 03 5258 1133 or book@beaconresort.com.au to discuss specific details about existing or potential reservations.

  • Accommodation Occupancy Limits: Up to the maximum occupancy as specified. (Refer to the advertised accommodation descriptions for further details, or contact Guest Relations.)
  • All accommodation and facilities are non-smoking.
  • Accommodation Arrival / Departure Times:
    • Check-In Time is available from 2pm; Check-Out is by 10am. 
    • Early Check-In Time and Extended Check-Out Time may be arranged with prior notice; however this is subject to availability. (Fee may apply.) 
    • Late Arrivals: Where your expected arrival time is after 7.00pm, please contact Guest Relations. 
  • Bath towels and bedding, including sheets, blankets/doonas, pillows and pillow cases, are provided to all accommodation beds. Additional towels are available on request for use in the pool. A linen hire service is available for caravan/camping sites. 
  • BIG4 Holiday Perks Membership must be valid at the time of arrival to receive discount and any In-Park Perks where applicable.
  • Bunk beds: “Warning – due to the statistical chance of significant injury children under the age of 9 years are not permitted to use the top bunk; children must not play on top bunk.” (Australian Standards AS/NZS 4220:2003)
  • Bicycles, scooters, skateboards, skates and rollerblades are welcome to be ridden within the park under the following conditions: Helmets and safety gear must be worn at all times as the resort roads are classed as public roads and, as such, Local and Government road traffic rules and safety provisions apply; Please refrain from riding after dusk; maintain walking pace only; motorised scooters, bikes, etc are not permitted; and, children must be under direct parental supervision at all times. Riders/guardians must also abide by further park rules and conditions whilst riding within the park boundaries. Refer to Resort Service Directory on arrival.
  • BBQs: Gas/electric hot plate BBQs are provided in the resort grounds for all guests use. Some accommodations have BBQs provided for private use - please check inclusions for details. Personal gas/electric BBQs are welcome and must be used in accordance with CFA Regulations. Charcoal/wood-fired BBQs/pits are not permitted.
  • Cancellation Policy
    • During Victorian School holidays, long weekends, public holidays and local special events, cancellations/changes must be notified at least 30 days prior to your scheduled arrival.
    • For stays outside of the above times, cancellation/changes must be notified prior to 9am on the day of your scheduled arrival.
    • Some rates, packages or special deals may not be changed and/or cancelled and will be advised in the individual conditions at the time of booking and on your confirmation.
  • Caravan/Camping Site Arrival / Departure Times:
    • Check-In Time is available from 12pm; Check-Out is by 11am. 
    • Early Check-In Time and Extended Check-Out Time may be arranged with prior notice; however this is subject to availability. (Fee may apply.) 
    • Late Arrivals: Where your expected arrival time is after 7.00pm, please contact Guest Relations. 
  • ​Caravan/Camping Site Occupancy Limits - Up to 8 people, (maximum 4 adults) per site. Caravan/annexe (1) OR Tent(s) with a maximum floor space of 30 x 20ft (excluding veranda) may occupy no more than 2/3rds of your allocated site area. Drive through sites may have a gazebo or tent in addition to the primary caravan/annex (to a maximum of 2.4 x 2.4mt).  In consideration of guests following onto the site, please relocate additional tents every three days.
  • Children 15 years and under remain the responsibility of parents/guardians and must be supervised throughout the resort, including in the amenities. Guests 17 years and under are to be accompanied by a parent/guardian. Additional overnight fees apply for guests 2 years of age and over, unless otherwise indicated.
  • Cots, highchairs, hair dryers and disabled aids are available at no additional charge. Special requests are subject to availability.
  • CoutaKidz Activity Program
    • Free for all registered overnight guests
    • Suitable for pre-school aged children and older.
    • Our CoutaKidz Crew provide assistance with the activities, however children remain the responsibility of parents/guardians and children are free to come and go at their leisure. We ask you remain in the resort and contactable for the duration of the activity.
    • Children under 4 years of age are welcome, however must be accompanied by a parent/guardian.
    • Please ensure you register for CoutaKidz Activities prior to 7pm the day prior to avoid disappointment. During busy times, multiple sessions will be added.
    • BIG4 Beacon Resort reserves the right to cancel and/or change the activities without notice, at any time.
  • Fitness Studio/Gym:
    • Free access is available for overnight guests aged 16 years and over on completion of our Registration Form.
    • A refundable deposit for the access pass will be charged to your room/site account and voided on return of the pass.
    • If the pass is damaged, lost or not returned, no refund will be provided.
  • Guests agree all information they provide for their booking is true and correct.
  • Car Parking:
    • Two Bedroom Apartments, Three Bedroom Beach House, Two Bedroom Villas and Three Bedroom Villas have two allocated parking spaces suitable for cars up to 6m in length.
    • Studio Villas, Queenscliff Cabins, Banksia 2 Bedroom Cabins, Swan Bay Studio Cabins, Studio Apartments, One Bedroom Apartments and Hotel Rooms have one allocated parking space for cars less than 6m in length.  Powered Sites and Evergreen Camping Sites have one allocated parking space for cars less than 6m in length in addition to your caravan/tent.
    • Boom gate access will be provided for registered guests vehicles according to the allocated car parking space.
  • Boat/Trailer Parking:
    • All boats, trailers and trucks exceeding 6m must reserve a free boat/trailer parking space within the resort or utilise the free parking available outside the resort boundaries. Limited spaces available - Bookings Essential. 
    • Please refer to the park map for Boat Parking location.
    • Due to safety and space restrictions, accommodation/site car parking spaces cannot be utilised for boats or trailers, regardless of size.
  • Payments on arrival may be made by valid Gift Voucher, Cash, VISA, MasterCard or EFTPOS. Accounts may also be settled 7 days prior to arrival via BPAY®, Cheque or Australia Post Money Order or by prior arrangement if less than 7 days. Company accounts are also welcome by prior arrangement.
  • Pet Free Park:
    • "For the comfort of our guests, BIG4 Beacon Resort has a strict no dog policy, with the exception of medically required guide, companion, hearing or disability dogs".
  • Photo ID and a valid credit card may be requested on arrival.
  • Rates and minimum booking periods are subject to change without notice. The rate and minimum stay advised on making your reservation is based on the information you provide (such as dates and number of guests); this is guaranteed provided confirmation is received as requested. Changes to your reservation will require an amended quote. Please consider the Cancellation and Refund Policies when changing booking details. Additional person rates may apply for any extra guests (two years of age and over) based on the available rate/package. Infants under two years of age stay free.
  • Refund Policy
    • A full refund will be provided subject to the Cancellation Policy.
    • A late cancellation/change fee up to 40% of the booking total may apply unless the vacancy is resold in its entirety.
    • Some rates, packages or special offers are non-refundable, which will be advised in the individual conditions at the time of booking and on your confirmation.
    • Failure to advise of cancellation or changes to your booking, or if you do not arrive by 10am on the day after your scheduled arrival date, may result in your booking being cancelled without any refund to you.
    • Any changes to your reservation are subject to availability and may result in a change to the original quote.
  • Room Servicing: All accommodation will receive a complimentary weekly service for stays of 8 nights or longer, including general clean and linen change. Daily servicing is available on request, (fee applies). 
  • Security: BIG4 Beacon Resort is family orientated and, with this in mind, respectful behaviour and moderate noise levels are encouraged at all times to ensure enjoyment for all guests; an 11pm noise curfew is also in place. Disregard of the curfew may result in offenders being ejected from the property. It is recommended that all personal belongings are locked up and secure over night or whilst your site/unit is unoccupied. For 24 hour assistance, please use the intercom located at the reception door or phone the afterhours emergency contact number 03 5258 1133.
  • Site Allocations: All bookings are pre-allocated according to the best availability; however site locations/numbers may change without notice at the discretion of management. Specific requests will be met wherever possible, however may not be guaranteed on every occasion. Please ensure you discuss your personal situation direct with our team when making your booking and we will do our very best to meet your requirements. (Note - "Site" refers to villas, apartments, cabins, powered sites and evergreen camping sites.)
  • Visitors: All visitors must be registered at reception prior to or on arrival.
  • Day Visitors are welcome until 10pm. No fee applies, however use of resort facilities and activities are not permitted due to insurance purposes.
  • An Overnight Visitors Fee applies for additional overnight guests 2yrs & over, and includes cover for full access to all resort facilities and activities.

Yoga and Pilates Classes: Terms & Conditions

  • Pilates & Yoga Classes are provided free of charge for overnight registered guests and included as part of the Fitness Studio Membership. Casual Visitor are welcome - $15.00 Fee Applies*.
  • Participating children 5yrs & over are welcome to attend with a participating adult. No additional charge.
  • Bookings are recommended, however you are welcome to attend prior to the start of any scheduled class and participate in that class, where there is sufficient availability and space at our discretion. 
  • BIG4 Beacon Resort and Mud Day Spa will make every possible effort to deliver classes and services on time as advertised. However, there may be times when a scheduled class is unable to be delivered.
  • No late entry is permitted, so please ensure that you arrive before the scheduled class time.
  • BIG4 Beacon Resort and Mud Day Spa are not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or if you are unable to attend a class you haven't prebooked because it is full.
  • We understand that late class cancellations can sometimes be inevitable. As such,
    • If you have booked to attend a class and wish to cancel, you must contact us by phone between 8:00 AM until 6:00 PM daily, at least 60 minutes prior to commencement of class.
    • Where the class commences before 8:00 AM, cancellation must be made by 6:00 PM the day before.
    • Late Cancellations or No Shows: A penalty of $15.00 per participant per class applies.

* From 1 February 2020, Casual Visitor Passes for Yoga and Pilates, including the late cancellation / no show fee, will be $17.00 per participant, 16yrs & over. 

Reservations: Open 8:00 AM until 7:00 PM daily or Book Online. Phone: 03 5258 1133. Email: book@beaconresort.com.au

® Registered to BPAY Pty Ltd ABN 69 079 137 518
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