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Resort Info

Resort Information for Your Stay

  • ALCOHOL Local wine, cider and beer are available at The Shop between 8.00am and 7.00pm.
  • BABY FACILITIES Cots, highchairs, bike seats and bunk safety rails are available by request, free of charge. Infant bathrooms include baby’s bath, change table, nappy disposal bins and infant toilet. Located in ‘A’ row amenities block
  • BABYSITTING is available by request. (Fee applies)
  • BASKETBALL, HALF COURT Located next to CoutaKidz Clubhouse. Balls available from The Shop, no charge
  • BBQS Electric hot plate BBQs are provided free for all guests use. Refer to the Resort Plan for locations. Personal gas/electric BBQs are welcome and must be used in accordance with CFA Regulations. Charcoal/wood-fired BBQs/pits are not permitted.
  • BIKE HIRE Mountain bikes, kid’s bikes and GoKarts are available for hire at The Shop. Helmets are provided. Bookings are recommended. Terms & Conditions apply.
  • BIKE RIDING Helmets & safety gear must be worn at all times on bikes skateboards, rollerblades/skates and scooters; roads within the resort are classed as public roads. Please refrain from riding after dusk, proceed at walking pace and consider others at all times. For the safety of all guests, motorized scooters, bikes etc. are not permitted.
  • BALL GAMES The open area near “The Dock” is allocated for all ball games.
  • BOARD GAMES and sporting equipment are available to borrow from The Shop; free of charge.
  • BOOK AHEAD to any BIG4 Holiday Park, free service
  • BOOMGATES A boomgate pass will be issued to guests on arrival allowing access for one vehicle. Incorrect use of you card/tag will lock your vehicles’ access in and out of the resort.
  • BUNK BEDS “Warning – due to the statistical chance of significant injury children under the age of 9 years are not permitted to use the top bunk; children must not play on top bunk.”
  • (Australian Standards AS/NZS 4220:2003)
  • BUS STOP to Geelong is located opposite the service station (500mt towards Queenscliff). The stop for Queenscliff is at the corner of Ward Rd & Bellarine Hwy. (Adjacent to the apartments.)
  • BOAT/TRAILER PARKING All boats, trailers and trucks exceeding 6m must reserve a free boat/trailer parking space within the resort or utilise the free parking available outside the resort boundaries. Limited spaces available - Bookings Essential. Please refer to the park map for Boat Parking location. Due to safety and space restrictions, accommodation/site car parking spaces cannot be utilised for boats or trailers, regardless of size.
  • CAMPER’S KITCHEN Located at the west end of ‘The Dock’. Includes gas cooktop, gas oven, microwave, sink, refrigerator, toaster & kettle, table seating for 24 people and television with Foxtel. Adjoining all-weather BBQ area includes free electric hotplates and extra table seating for 42 people.
  • CLOTHES LINE Situated beside ‘D’ row amenities.
  • CANCELLATIONS During Victorian School holidays, long weekends, public holidays and local special events, cancellations/changes must be notified at least 30 days prior to your scheduled arrival. For stays outside of the above times, cancellation/changes must be notified prior to 9am on the day of your scheduled arrival. Some rates, packages or special deals may not be changed and/or cancelled and will be advised in the individual conditions at the time of booking and on your confirmation. Any changes to your reservation are subject to availability and may result in a change to the original quote.
  • COOKING UTENSILS please contact reception for additional equipment. Every effort will be made to accommodate your needs.
  • CREDIT CARD / EFTPOS Visa, MasterCard, and EFTPOS payments are accepted.
  • DAY SPA Open 7 days, 10am-6pm. Located at the front of the resort, beside the Resort Reception. Bookings essential. Phone 5257 4100 or visit the day spa reception.
  • DEPARTURE TIMES Accommodation - 10.00am; Powered Site - 11.00am. Extended Check-Out Time may be arranged with prior notice; however, this is subject to availability. (Fee may apply.) Please ask at reception.
  • DISABLED / FAMILY FRIENDLY BATHROOM with adjustable shower, toilet, full-size bath, adequate railing and vanity. Located on the jumping cushion side of “A” row amenity block. (Code required; ask at reception.)
  • DISABLED AIDS Shower/toilet chairs are available on request.
  • DUMP POINT Located at the end of the main drive on the left-hand side. Refer to resort plan.
  • FUNCTION ROOM is available for private hire; kitchen & BBQ facilities available. Customised catering packages may be arranged. See Reception for further information.
  • FITNESS STUDIO Free access is available for overnight guests aged 16 years. Access pass is required to enter and can be arranged at reception. A refundable deposit for the access pass will be charged to your room/site account and voided on return of the pass. Terms & Conditions Apply
  • GAMES ROOM Located at ‘The Dock’ with Free NEOS 360 light tag, Pool Table (Fee), Table Tennis (table tennis balls for sale at The Shop). Hours 8.00am-10.30pm, November to April, school holidays and long weekends; 8.00am-9.00pm May to November.
  • GAS (Portable) Swap’N’Go bottles for sale at The Shop.
  • GIFT VOUCHERS for the resort and/or day spa are available. Perfect for any occasion. Purchase online or talk to a team member today.
  • ICE 5kg bags are available from The Shop.
  • ICECREAMS A selection of Ben & Jerry’s and Streets’ ice-creams are available from The Shop between 8am and 7pm.
  • INTERNET SERVICES Free Wireless Internet is available through the BIG4 Beacon Hotspot. No username or password required. Up to 3GB, renewable every 3 days. No over limit charges apply. Access will be disabled when data limit is reached.
  • IRONS / IRONING BOARDS available by contacting reception
  • JUMPING CUSHION Located opposite reception for use between 8am until 6pm daily. Exclusive use for registered overnight guests – day visitors not permitted due to insurance purposes.
  • KIDS ACTIVITIES FREE Daily all year around activities available for registered overnight guests. Refer to online calendar, the sign on the coffee machine at The Shop or at CoutaKidz Clubhouse. Terms & Conditions apply.
  • LAUNDRETTE 8.00am until 7.30pm. Washing cycle: 30min ($1 coins); Dryers: 7mins per $1 coin. Washing powder available at The Shop or from the vending machine in the front launderette.
  • LINEN HIRE for caravan/camping sites available, fee applies. Sheets, blankets/doonas, pillowcases and towels are included in all accommodation for all beds.
  • LOST PROPERTY Please contact reception. Recovered items are held for 1 month.
  • MAIL / MESSAGES are delivered to your site. Outgoing mail may be left at The Shop.
  • MOPS & BUCKETS Available from reception
  • PARKING Two Bedroom Apartments, Three Bedroom Beach House, Two Bedroom Villas and Three Bedroom Villas have two allocated car parking spaces with boom gate access provided for up to two vehicles. Studio Villas, Queenscliff Cabins, Banksia 2 Bedroom Cabins, Swan Bay Studio Cabins, Studio Apartments, One Bedroom Apartments and Hotel Rooms have one allocated car parking space, with boom gate access provided for one vehicle.  Powered Sites and Evergreen Camping Sites have one allocated car parking space, with boom gate access provided for one vehicle. Limited boat/trailer parking is available - Bookings Essential (No charge). Free parking is available along the resort's external boundaries for all other vehicles.
  • PET FREE For the comfort of our guests, BIG4 Beacon Resort has a strict no dog policy, with the exception of medically required guide, companion, hearing or disability dogs
  • PUBLIC PHONE Located outside the resort to the left of main entrance.
  • RADIO KRockFM 95.5 and BayFM 93.9 are local stations. Most Melbourne stations are available.
  • RECEPTION Arrivals, Departure, Forward Bookings, Tour Bookings and local information. Open 8.00am to 7.00pm daily, extended hours may apply during high season periods.
  • RESTAURANTS A restaurant directory is available from reception. Our friendly team is happy to assist in your choice of venue and with making a reservation.
  • ROOM SERVICING All accommodation is serviced for stays longer than 8 nights. Daily servicing is available on request, (fee applies).
  • RUBBISH / RECYCLING Stations are located throughout the park for general waste and recycling of paper and plastic. Please refer to resort plan for locations.
  • SHARPS CONTAINER available at reception.
  • SHOP Bike Hire, DVD Hire, local wine, cider and beer, ice, milk,, ice-creams, souvenirs and limited groceries. Open 8am-7pm daily. Barista-made coffee available 8am until 5pm.
  • SPA Free for all registered guests. Located in the Indoor Heated Swimming Pool area.  Open daily 8am until 8pm
  • SWIMMING POOL, HEATED INDOOR 8.00am-8.00pm daily. Exclusive use for registered guests – day visitors not permitted due to insurance purposes.
  • TELEVISION Queenscliff receives most of Melbourne’s free to air channels – predominantly 2, 7, 9 and 10. A communal television is located in the Camper’s Kitchen at “The Dock” and includes access to limited Free Foxtel Channels.
  • TENNIS COURT Located on the north side of ‘The Dock’. Available for guest use 8.00am until dusk. Free to use on a share basis or book priority use. Equipment available from The Shop, no charge.
  • VISITORS, DAY are welcome until 10pm. Please ensure your visitors are registered at reception prior to or on arrival. No fee applies, however use of resort facilities is not permitted due to insurance purposes.
  • VISITORS, OVERNIGHT must be registered at reception prior to or on arrival. Fee applies for additional overnight guests 2yrs & over, and includes full access to all resort facilities and activities.
  • YOGA AND PILATES Pilates & Yoga Classes are provided free of charge for overnight registered guests. Participating children 5yrs & over are welcome to attend with a participating adult. Bookings are recommended, however you are welcome to attend prior to the start of any scheduled class and participate in that class, where there is sufficient availability and space at our discretion.